Cselestial

Cselestial Cselestial Cselestial
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Cselestial

Cselestial Cselestial Cselestial

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FAQ

What is Cselestial?


Cselestial is a spiritual practice and educational platform offering personalised spiritual consultations, digital educational resources, courses, and carefully curated products designed to support the study and application of astrology.


Which system of astrology do you use?


Unless otherwise requested, all consultations are prepared using the Sidereal Zodiac as the default calculation method. Clients who prefer Western or Tropical astrology must indicate this within their booking form before preparation of their consultation begins.


What information do I need to provide?


Most consultations require your full date of birth, exact birth time where known, and place of birth. Some specialised consultations may require additional information or questionnaires, which will be requested following your booking.


What if I don't know my birth time?


Many consultations can still be completed without an exact birth time, although the scope of the interpretation may be limited. If you do not know your birth time and would like to establish the most probable birth time through advanced astrological analysis, a Birth Time Rectification Consultation may be appropriate.


How are consultations delivered?


All consultations are delivered electronically by email. Audio consultations include a personalised audio recording together with a comprehensive PDF report. Question Consultations are delivered as written responses by email.


How long are the audio consultations?


Every consultation includes a minimum 30-minute personalised audio recording. Some consultations may exceed 30 minutes depending upon the complexity of the chart, the consultation selected, and the scope of the analysis.


Are consultations live?


No. Standard consultations are prepared in advance and delivered as a private audio recording together with a PDF report. Clients wishing to discuss their consultation in real time may purchase the Live Consultation Add-On.


What does the Live Consultation Add-On include?


Following your booking, a member of our team will contact you by email to arrange a suitable appointment based upon your availability and time zone. Live consultations are conducted through Zoom using audio only. Video participation is optional. Our team does not record live consultations. Clients may make a personal recording for their own reference after informing our team before the consultation begins.


Can I ask follow up questions?


Yes. Every consultation includes one complimentary follow up question relating directly to the consultation received. The follow up question must be submitted within 30 days of delivery.


When will I receive my consultation?


Standard consultations are generally delivered once each month on the 18th. Where scheduling permits, consultations may be completed earlier. If this occurs, our team will notify you by email.


I placed my order on the 17th. Will I receive it the next day?


No. Preparation for each monthly consultation release begins well in advance of the delivery date. Orders received after the current preparation schedule has closed may be scheduled for the following monthly delivery unless Express Processing has been purchased.


Can I receive my consultation sooner?


Yes. Clients may purchase the Express Processing Add-On, subject to availability.


I haven't received my consultation. What should I do?


Please check your Spam, Junk, Promotions, or other filtered email folders first. If you are unable to locate your consultation, please contact cselestialhouse@gmail.com with your order number, booking date, consultation type, and the email address used when placing your order.

Our team aims to respond within 24 hours.


Can I change my consultation after booking?


If preparation has not commenced, we will make reasonable efforts to accommodate your request where possible. Once preparation has begun, changes may not be possible.


Can I cancel my booking?


Please refer to our Refund Policy for complete information regarding cancellations and refunds.


Can I book more than one consultation?


Yes. Multiple consultations may be booked at the same time.


Are your consultations suitable for beginners?


Yes. Consultations are prepared for individuals with varying levels of astrological knowledge.


Do you use asteroids?


Yes. Where relevant to the consultation, interpretations may include asteroids and calculated points including Chiron, Juno, Ceres, Pallas, Vesta, Black Moon Lilith, the Lunar Nodes, the Vertex, Part of Fortune, and other significant chart factors.


Do you use Rahu and Ketu?


Yes. Rahu (North Node) and Ketu (South Node) are incorporated where relevant to the consultation in accordance with the chosen astrological methodology.


Do you use Uranus, Neptune, and Pluto?


Where a consultation is requested using the Western or Tropical system, these planets may be incorporated where appropriate. For consultations prepared using the default Sidereal approach, the techniques and chart factors used will depend upon the methodology applied to that consultation.


What do you sell on Etsy?


Our Etsy shop offers instantly downloadable educational resources including workbooks, journals, planners, templates, guides, worksheets, and other digital materials designed to support the study of astrology. Additional collections and physical products will be introduced as our catalogue continues to expand.


Are Etsy products personalised?


No. Unless specifically stated otherwise, Etsy products are educational resources and are not personalised.


Do you offer refunds?


No. Please refer to our Refund Policy for complete details.


Is my information kept confidential?


Yes. Your personal information is handled in accordance with our Privacy Policy and is used only for purposes directly related to providing the services you have requested.


Can I share my consultation or digital products with others?


No. Consultations and digital products are licensed for personal use only and may not be reproduced, redistributed, resold, or commercially exploited without prior written permission from Cselestial.


How can I contact Cselestial?


For all enquiries, please contact:

Email: cselestialhouse@gmail.com


Our team aims to respond to enquiries within 24 hours.


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